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Frequently Asked Questions
Our onboarding process is designed to make bookkeeping and accounting easy from the start. We'll help organize your financial records, answer your questions, and build a system that keeps your business organized, tax-ready, and prepared for growth.
Getting Started
Bookkeeping
Tax Services
Advisory and Growth
AI & Accounting
Pricing & Billing
Communication and Support
Privacy and Cybersecurity
Common Questions
- 01If you're self-employed or run a small service business, whether you're out in the field, working from a home office, or running your own office and you're tired of guessing where your money goes or dreading tax season, we're probably a good fit. Contractors, trades, consultants, wellness professionals, insurance agents, we work with people like you every day. The best way to find out is a complimentary discovery call. No pressure, no obligation
- 02Think of it like a business physical exam. We look at your books, your tax returns, your business structure and we give you a straight, honest assessment. The good and the not so good. You might find out your last return left money on the table. Maybe your business isn't set up in the most tax efficient way. Maybe your books aren't telling the right story. You walk away with real information at no cost and no obligation. Most people leave thinking "I wish I had done this sooner."
- 03Just like a good doctor lays out a treatment plan after running your labs, we tell you exactly what needs to be done, what it costs to fix it, and what ongoing monthly maintenance looks like to keep your business healthy going forward. No hard sell. No arm twisting. Just the facts, the plan, and the price laid out clearly so you can make a smart informed decision. No bad surprises. Ever. Because we've learned one thing over the years it's always easier to keep people out of trouble than it is to get them out of trouble.
- 04Pretty simple. It starts with a complimentary discovery call where we learn about your business and answer any questions you have. If we're a good fit and decide to work together, we'll get you onboarded we'll need access to your accounts and some basic info, and we walk you through all of it. Most new clients are up and running within two to three weeks.
- 05Not at all. While we mainly serve the Greater Tampa Bay Area, we work with most of our clients virtually we use secure online tools to share documents and meet over video when needed. That said, if you prefer to sit down in person, we do offer in-office appointments at our Holiday location. However you're most comfortable, we'll make it work.
- 06Not much and we'll guide you through everything. We start by asking questions most accountants never bother to ask. Where is your business right now? Where do you want it to go? What's keeping you up at night? From there we'll get the basics a recent tax return, bank statements, and a little information about your business. If things are messy, don't worry. That's exactly why you're calling us.
- 07No. We work on a month-to-month basis. There is a one-time onboarding fee when you start that covers the work it takes to get everything set up properly but after that, no long-term commitment hanging over your head. We don't need to lock you in. In our experience, once clients start working with us and see the difference, they never want to leave.
- 08Usually within one to two weeks of signing on. The faster we can get the onboarding questionnaire filled out and the documents we need from you, the faster we can get everything set up and working. We move as quickly as you do. If you've got a deadline coming up a tax due date, a new business launch, whatever it is just let us know upfront and we'll do everything we can to work around it.
- 09Easy. Hit the "Let's Talk" button at the top of the page and schedule your complimentary discovery call. We'll get to know your business, answer your questions, and see if we're the right fit for each other. No pressure. No obligation. Just a straight conversation with people who genuinely want to see your business win. We look forward to hearing from you.
- 10We primarily work in Xero it's our platform of choice for bookkeeping and accounting clients. We find it to be reliable, user friendly, and a great value for small business owners. It gives you real time access to your financials so you can see exactly where your business stands at any given moment not just at tax time.That said, we understand not every business starts fresh. If you're already working in QuickBooks Online, FreshBooks, Sage, or another accounting platform, we can work with what you have. We're not going to force you to switch if it doesn't make sense for your situation.What matters most to us is that your books are accurate, up to date, and actually telling the story of your business. The platform is just the tool we make sure it's working for you.
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